At Ceylon Exchange Mentoring, we strive to provide the highest quality education and support to our students. However, we understand that circumstances can arise that may warrant a refund. In such cases, we have a clear and fair refund policy in place to ensure that our students are satisfied with our services.

 

Eligibility for Refund

To be eligible for a refund, the student must request it within 30 days of the purchase date and must provide a valid reason for the refund request. Acceptable reasons for a refund include, but are not limited to:

• Technical issues that prevent the student from accessing the course materials.
• Inadequate course content or instruction.
• Unsatisfactory customer support.

 

Refund Process

To initiate a refund, students must contact us via email at info@cem.lk with the following information:

• A detailed explanation of the reason for the refund request.
• The email address used to purchase the course.
• The order number.

Upon receipt of the refund request, our customer support team will review the information provided and make a determination on the eligibility for a refund. If a refund is approved, the student will receive the full purchase amount back to the original payment method within 10 business days.

Cancellation Policy

In the event that the student cancels their enrollment before the course has started, a full refund will be provided. However, once the course has started, no refunds will be provided.

Please note that this refund policy is subject to change at any time. If you have any questions or concerns about our policy, please do not hesitate to contact us.